Effective Communication in Company for Assistants and Secretaries

The predominant aim of this course is to work on and to improve the level of English in your company and its employees. It is said that English has become “the language of international business”, some people even say that is has become the language of success, success that you have been invited to share with. Thanks to this course your employees will receive the exceptional chance to improve their language skills, both oral and written. They will also become familiar with different type of business correspondence, tools and tricks of effective business communication and will be immersed in international business culture. As Anthony J D’Angelo once said: Always be nice to secretaries. They are the real gatekeeper in the world. Invite them to invest in their self-development!

The course is dedicated to employees who work on administrative positions, especially for assistants, secretaries and front desk staff.

MODULE I – INTRODUCTION TO OFFICE LIFE

OFFICE, PEOPLE AND AGENDAS
1) Office supplies
2) Office machinery
3) Office documents
4) Office schedules
5) Agendas
6) Departments
7) Qualities of a good employee
8) Office routines
9) Company activities

COMMUNICATION AND LANGUAGE FUNCTIONS
1) Making arrangemnts
2) Informing about changes
3) 3Confirming meetings and plans
4) Providing information and solutions
5) Clarification and paraphrasing

MODULE II – VISITORS, BUSINESS TRAVELS AND ARRANGEMENTS

VISITORS AND TRAVEL ARRANGEMENTS
1) Greeting and helping visitors
2) Making travel arrangements
3) Booking a hotel room
4) Travel preparations
5) Cancelling and changing travel plans
6) Conferences, teleconferences and videoconferences
7) Solving technical problems
8) Controlling the unexpected situations
9) Culture shock and how to cope with it

COMMUNICATION AND LANGUAGE FUNCTIONS
1) Communicating about difficulties
2) Offering solution
3) Asking for information and clarification
4) Dealing with communication problems
5) Making and confirming arrangements

MODULE III – BUSINESS CORRESPONDENCE, MAKING PHONE CALLS AND EMAILS

BUSINESS COMMUNICATION: CORRESPONDENCE AND PHONE CALLS
1) Business letters
2) Official emails
3) Answering the phone
4) Meetings: arranging, confirming and monitoring them
5) Minutes
6) Making phone calls
7) Work ethics
8) Dealing with cultural and language differences
9) Office sovir vivre

COMMUNICATION AND LANGUAGE FUNCTIONS
1) Leaving and taking messages
2) Spelling over the phone
3) Dealing with complaints
4) Reaching agreement
5) Diplomatic language

MODULE IV – PRACTICAL EXERCISES AND CASE STUDIES

The cost of participation of one person: 1090 PLN + 23% VAT

Please make a payment after receiving a written confirmation, title the transfer by giving training’s code.
VAT shall not be added when a training is publicly funded (at least 70% of total amount of training).

Price includes: participation in training, training materials, coffee break, lunch, certificate of the completion of the coourse.

Hours of training: 10:00 a.m. – 4:00 p.m.

Place of training: Warsaw –  a conference centre in a city center.

Information:
Agata Boniakowska , Anna Niedziółka
tel. 22 208 28 36, 22 208 28 26, fax 22 211 20 90
agata.boniakowska@adnakademia.pl; anna.niedziolka@adnakademia.pl