Szkolenie online Effective Communication in Company for Assistants and Secretaries

Szkolenia biznesowe, menedżerskie, dla sekretarek Akademia MDDP

Szkolenie online Effective Communication in Company for Assistants and Secretaries

11 02 2021 - Online
11 03 2021 - Online

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The aim of training

The predominant aim of this course is to work on and to improve the level of English in your company and its employees. It is said that English has become “the language of international business”, some people even say that is has become the language of success, success that you have been invited to share with. Thanks to this course your employees will receive the exceptional chance to improve their language skills, both oral and written. They will also become familiar with different type of business correspondence, tools and tricks of effective business communication and will be immersed in international business culture. As Anthony J D’Angelo once said: Always be nice to secretaries. They are the real gatekeeper in the world. Invite them to invest in their self-development!

To whom it refers

The course is dedicated to employees who work on administrative positions, especially for assistants, secretaries and front desk staff.

The programme of training

MODULE I – INTRODUCTION TO OFFICE LIFE

OFFICE, PEOPLE AND AGENDAS
1) Office supplies
2) Office machinery
3) Office documents
4) Office schedules
5) Agendas
6) Departments
7) Qualities of a good employee
8) Office routines
9) Company activities

COMMUNICATION AND LANGUAGE FUNCTIONS
1) Making arrangemnts
2) Informing about changes
3) 3Confirming meetings and plans
4) Providing information and solutions
5) Clarification and paraphrasing

MODULE II – VISITORS, BUSINESS TRAVELS AND ARRANGEMENTS

VISITORS AND TRAVEL ARRANGEMENTS
1) Greeting and helping visitors
2) Making travel arrangements
3) Booking a hotel room
4) Travel preparations
5) Cancelling and changing travel plans
6) Conferences, teleconferences and videoconferences
7) Solving technical problems
8) Controlling the unexpected situations
9) Culture shock and how to cope with it

COMMUNICATION AND LANGUAGE FUNCTIONS
1) Communicating about difficulties
2) Offering solution
3) Asking for information and clarification
4) Dealing with communication problems
5) Making and confirming arrangements

MODULE III – BUSINESS CORRESPONDENCE, MAKING PHONE CALLS AND EMAILS

BUSINESS COMMUNICATION: CORRESPONDENCE AND PHONE CALLS
1) Business letters
2) Official emails
3) Answering the phone
4) Meetings: arranging, confirming and monitoring them
5) Minutes
6) Making phone calls
7) Work ethics
8) Dealing with cultural and language differences
9) Office sovir vivre

COMMUNICATION AND LANGUAGE FUNCTIONS
1) Leaving and taking messages
2) Spelling over the phone
3) Dealing with complaints
4) Reaching agreement
5) Diplomatic language

MODULE IV – PRACTICAL EXERCISES AND CASE STUDIES

Organizational aspects

The cost of participation of one person: 890 + 23% VAT

Please make the payment after receiving a written confirmation, specifying the training code in the transfer title.

The price includes: access to the platform during the training, original training materials, certificate.

Requirements:
→ Each participant must have a computer or other mobile device with a built-in speaker (optional camera and microphone) and Internet access.
→ The above mentioned equipment does not oblige you to share your image, it is necessary for you to actively participate in the training.

Class hours:

→ start of logging in by the participants: 9:30
→ training: 10:00 a.m. – 3:00 p.m.
→ breaks are scheduled during the training, which will be determined as required during the course with the lecturer

Information:
Agata Boniakowska, Anna Niedziółka
tel. (022) 208 28 36/208 28 26, fax (022) 211 20 90
agata.boniakowska@akademiamddp.pl; anna.niedziolka@akademiamddp.pl

 

Information:
Agata Boniakowska , Anna Niedziółka
tel. 22 208 28 36, 22 208 28 26, fax 22 211 20 90
agata.boniakowska@akademiamddp.pl; anna.niedziolka@akademiamddp.pl

Terminy

11 02 2021 - Online
11 03 2021 - Online

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